Information Security Management System, ISMS, Security Program, IS Program, Governance
Case Study
Securing Compliance and Enhancing Reputation: Implementing an ISMS
Executive Summary
Our engagement implemented an ISMS to support SOC 2, PCI-DSS, and ISO 27001. In addition, we provided compliance alignment services, program development and maturity, Virtual CISO services, developed policies, implemented security controls, and achieved certifications. This empowered the client to protect sensitive data, demonstrate compliance, and enhance their reputation.
Customer Overview
This client serves Fortune 200 industry corporations that require an annual SOC 2 attestation report and ISO certification. Additionally, the client’s customers were in highly regulated industries such as PCI-DSS and HIPAA, and our client stored highly sensitive data.
The Situation
The client came to us because they needed an Information Security Management System (ISMS) that could support the attainment of SOC 2, PCI-DSS, and ISO 27001. They had a base set of policies but needed the processes, controls, and documentation to meet the requirements of these standards. In addition, they recognized the importance of a robust ISMS to protect their sensitive information, demonstrate compliance, and enhance their reputation with customers and partners.
The Solution
To address their needs, we began by defining the scope of the ISMS implementation and identifying the specific requirements of SOC 2, PCI-DSS, and ISO 27001. We conducted a comprehensive risk assessment to understand potential threats and vulnerabilities, enabling us to prioritize security measures and controls. Building upon the client’s existing policies, we developed additional policies and procedures to cover access control, incident response, data classification, change management, and vendor management. Implementing various technical and organizational security controls, including encryption, access controls, monitoring systems, and employee training, was crucial to mitigate identified risks. We documented the ISMS, making it easily accessible to employees, and regularly reviewed and updated the documentation. Conducting internal audits ensured ongoing compliance, with corrective actions taken as needed. We engaged a certified third-party auditor to assess the ISMS and pursue external certifications for SOC 2, PCI-DSS, and ISO 27001. Continuously monitoring and improving the ISMS allowed the client to adapt to evolving threats and business requirements, ensuring the protection of sensitive information and demonstrating their commitment to information security.
Our Engagement
Compliance Services: Compliance with relevant industry regulations and standards was crucial to our engagement. We helped the client navigate the complex landscape of compliance requirements, including SOC 2, PCI-DSS, and ISO 27001. Our team assisted in interpreting these standards, mapping their controls to the client's existing security practices, and implementing additional controls as necessary. We also supported the client in preparing for audits and assessments by external certification bodies.

Program Development & Maturity: We assisted the client in developing and maturing their information security program. This involved working closely with their internal teams to identify their unique security requirements, establish policies and procedures, and define security controls and best practices. We focused on building a comprehensive program that aligned with industry standards, including SOC 2, PCI-DSS, and ISO 27001, while also considering the specific needs of their customers and regulatory environments.

Virtual CISO services: The Virtual CISO services were engaged to effectively lead and drive the initiative, oversee personnel, and report to leadership.
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